Hi,
Our use case is defer work order items, where the users can defer work orders after multiple approvals & update SAP finally if all are approved. We are using SAP build apps to retrieve information from users ( work orders & other information ) and use SAP build process automation to trigger multiple approvals and update in SAP once all approvals are completed.
There is a scenario where the approver can send back the request to the business user originator for additional information or correct the input. I am struggling to understand how once the workflow is 'Sent Back' the user can notify with the original form data with the comments from approver.
one solution might be to send emails from SAP build process automation to user with the original form link ? but how would build apps retain the initial request form details? is it through storing the data in visual cloud functions and retreiving back?
Please suggest some solutions