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Customer Support Tickets for SAP Business One

Feb 25, 2017 at 09:13 PM

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I would like to provide a web based self service portal that allows our clients to login and create technical support tickets. When the tickets are created technicians are notified by email. Technicians then update the Service call in our SAP Business One document. This update then updates the Web Portal which can send an email to the customer.

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2 Answers

Peter Hartwich
Feb 27, 2017 at 10:19 AM
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Dear Elliott,

This is a valid idea, but what is your question?

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Nagarajan K Feb 27, 2017 at 02:47 PM
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Hi Peter

He is providing Web based customer self portal, not asking question.

Regards,

Nagarajan

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