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Aug 02, 2023 at 08:00 AM

Basic Approval - issue with list of approvers

190 Views Last edit Aug 02, 2023 at 08:23 AM 2 rev

Hi all,

we have a UI issue with SAP IDM 8.0 SP8 Basic Approval and are looking for work-arounds, solutions or people who share the same effect.

The approval task is setup with a couple of approvers. In this example we have 17 approvers (screenshot 1, 1205104 is the MSKEY of the PVO for this approval).

screenshot-1.png

The first approver logs onto IDM UI and sees the approval in the "To Do" tab, but the list of approvers is very short! Expected were the 17 approvers in the list, but the list is only consisting of the one user just viewing the approval (screenshot 2).

screenshot-2.png

When a secondary approver views the approval in IDM UI, the list of approvers is added by the approver just viewing the approval.

It seems that the list of approvers is generated dynamically by every approver that has just checked the "To Do" tab.

This effect causes problems because the first approver thinks that she/he is the only one who can approve the request!

Is there a way to force SAP IDM to list all approvers in the "To Do" tab when using basic approvals?

Regards,

Alex

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screenshot-1.png (14.5 kB)
screenshot-2.png (49.7 kB)