Reminder Function for SAP Build Workflow

[ashraff]

Hi everyone, currently I have a form that is being used for PO approval. I'm wondering is there any function that can be used to remind the approver to approve the item in their inbox hourly or daily and etc. Thanks.

[Jana_dK · Accepted solution]

Hi Muhammad,

we created an automation for this requirement. The automation sends out a mail if there are any open tasks waiting.
Basicly a very easy setup: retrieve all open user tasks from the workflow service (API's can be found in the api business hub), create a list of all distinct recipient users and send out an email that there is a user task waiting in the inbox (with the appropriate link).

Kind Regards

Jana

[ashraff · Accepted solution]

Hi Jana,

I never thought of that actually, I will try this out before the reminder feature being released. Thanks for sharing!

Ashraff

[Dan_Wroblewski · Accepted solution]

That's a great solution. Can you share more of it? Was the automation itself created with Process Automation? Was it a separate application?

[Jana_dK · Accepted solution]

Hi daniel.wroblewski ,

It's a complete automation, with a scheduled trigger, that runs every x hours. Via the workflow API's I collect all the open tasks (status ready or reserved, via https://api.sap.com/api/SPA_Workflow_Runtime/path/get_v1_task_instances ), I collect a list of recipient users or processors, combined with the workflowInstanceID. I also create a list of all distinct user emailadresses.
And then loop over all the emailadresses, sending a mail to each one of them that there are some open user tasks waiting. Nice addition here is that you can actually send them a specific URL to the specific open user task (You can recreate the URL if you combine your launchpad or inbox URL with the workflow instance id)

KR, Jana

[Archana]

Hello Muhammad,

Reminders or notification is not integrated yet, but we have this in roadmap to notify the approvers via Task Center.

[ashraff]

Hi Archana,

That sounds amazing! Can't wait for the feature to be released.

Thanks,

Ashraff