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Jun 29, 2023 at 03:57 PM

SuccessFactors - Hiring Action - Error Message due to Matrix Relationships

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Dear Experts,

We have a business rule (see attached screenshot) that generates an error message if someone wants to change the matrix relationships in the hiring action - as it should come from the position.

This business rule has been in use for a long time but since the release H1 2023 it generates an error message all the time even if the matrix relationships are not touched during the hiring action at all:

error-message-1.jpg business-rule.jpg

"Sorry an error occurred while executing position processes. Sorry, an error occurred while synchronizing the position’s matrix relationships with the employee’s job relationships. Sorry, an error occurred while updating the job relationships of employees assigned to positions that have a matrix relationship referring to the position with ID . Please do not make any Job Relation entries here. Use the Matrix Relationship options to place the information under Position Org Chart."

SAP says this problem has nothing to do with the new release, we need to change the business rule.

If I change the severity from Error to Warning, the error message can be skipped and the hiring action can be finished, but that´s not the goal. Our goal is that users are not able to change matrix relationships during the hiring action, but now the error message comes in every single case, even if there is no change.

Attachments

business-rule.jpg (60.7 kB)