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Processor rule not doing agent determintaion for BPEM cases

former_member940383
Explorer

‎02-24-2017 4:37 PM

0 Kudos

Hello all,

I am trying to bind the BPEM cases with agent. I have done the following:

1. I have created an org structure (PPOME)

2. Created BPEM cases.

3. Created Processor rule with agent determination: Responsibility R

4. My container is correctly binding the objects that includes case category, BP and division

Problem: When I execute EMMA, The jobs are prepared and cases are created, but no agent is assigned to it. I checked table emma_cactor, there are no records.

Kindly let me know what am I missing.

Thanks

AR

1 REPLY 1

Former Member

‎03-01-2017 9:29 AM

0 Kudos

Hi ,

Could you please share the steps that are executed to do Binding correctly as i am getting stuck in doing Binding while doing EMMA config...

Thanks And REgards

Kusum Sharma