Start IC WebClient with URL Parameters

[Former Member]

Hi,

we are currently implementing IC WebClient 5.0. One of the customer needs is it, to start the IC WebClient with a service order ID, so that the order is displayed immediately without searching and confirming an account. Is it possible to start the IC WebClient with URL parameters to solve that issue?

Thank you for you help in advance!

Marcus Walena

[Former Member · Accepted solution]

Hallo Marcus,

This is currently not possible.

However, you don't need to always confirm the customer. You can use the agent inbox to do the search and navigate directly to the service order. However, if you want to do any processing after that, then you will need to identify the customer. The other option is to implement this yourself.

BTW: It is possible to navigate via a URL to the service order directly using PC UI.

Regards,

Shiv

[Former Member]

Thank you very much - we are just reliefing PC-UI with ICWC, so we will use the Universal Inbox.

Cheers

Marcus