Customer's incidents and systems not displayed

When I'm using the pages Services & Support and Systems & Provisioning
then only our (partner's) incidents and systems are displayed, but no incidents and systems of our customers.

For my collegues the same.

Are our privileges not suficcient? If yes, whicht privileges do we need?
Or may there be a misfunction in SAP for ME?

URL's:
https://me.sap.com/servicessupport
https://me.sap.com/systemsprovisioning