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After System Copy Self service reset password not work

Hallo.

We executed a heterogeneous system copy of SAP EP 7.40 on Oracle to SAP EP 7.40 on MAXDB

We note that the functionality reset password of Logon Help page not work.

It returns always "User information incorrect. Cannot send e-mail with new password" even if the information UserId and mail are right.

What could I check?
How to trace the application?

Thjanks a lot.

Mario

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2 Answers

  • avatar image
    Former Member
    Feb 27, 2017 at 09:41 AM

    Hi Mario,

    For tracing the password email, I recommend using the security troubleshooting wizard with the general security template. (example 1 from note 1332726). It should hopefully give more information on what information was seen as incorrect.

    Kind regards,

    Cathal

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  • Feb 27, 2017 at 02:03 PM

    Thanks Cathal!I activated trace and I note the error:

    3:58:28:847ErrorJ2EE_GUESTHTTP Worker [@773278192],5,D......gonapplication.performResetPasswordError exception:
    [EXCEPTION]
    java.lang.NullPointerException: while trying to invoke the method java.lang.String.equalsIgnoreCase(java.lang.String) of a null object loaded from local variable 'firstName'
    at com.sap.engine.applications.security.logon.SAPMLogonServlet.performResetPassword(SAPMLogonServlet.java:545)
    at com.sap.engine.applications.security.logon.SAPMLogonServlet.executeRequest(SAPMLogonServlet.java:242)
    at com.sap.engine.applications.security.logon.SAPMLogonServlet.doPost(SAPMLogonServlet.java:135)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
    at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
    at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:367)
    at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.include(RequestDispatcherImpl.java:548)
    at com.sapportals.portal.ume.component.logon.SAPMLogonComponent.doContent(SAPMLogonComponent.java:81)
    at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
    at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
    at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
    at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
    at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
    at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
    at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
    at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
    at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
    at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:588)
    at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)
    at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
    at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
    at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)
    at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:202)
    at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
    at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.portal.prt.dispatcher.CustomHeaderFilter.doFilter(CustomHeaderFilter.java:58)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
    at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
    at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
    at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
    at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
    at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
    at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
    at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
    at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
    at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
    at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
    at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

    Instead, in a similar system I do not obtain the error.

    In both the system, user J2EE_GUEST are locked, so it isn't a problem

    What could I check?

    Thanks a lot!

    Mario

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