Skip to Content
Mar 28 at 03:32 PM

SAP Asset Manager - Not all users are getting registered for push in Mobile Services


Hi everyone,

We have configured push notification and is working fine. However, we have detected two things:

- Not every user that logs in SAM gets registered for push. Some get Push Configured = "true" and Android FCM Registration with the correspondent ID. However, other do not. What is the cause of this and how can be resolved?

- In the development/test subaccount, we see the "Send notifications" in the "User Registrations" tab. But in our production subaccount, even though push is configured, the button does not appear (see image). Whats the cause?