Error while retrieving destination

Hello Experts.

We are having a problem with an App that is Deployed in BTP, this herd calls an Odata that is hosted in the Odata provisioning, which works without a problem, showing the Metadata.

But when opening the app, a 500 error appears and it does not show Odata data.

Reviewing the Error Log, I get the following message.

GET request to ...0.0.1/odata/SAP/.../$metadata?sap-language=ES 
completed with status 500 Error while retrieving destination SAP_HCM_ODP from destination service. HTTP status code: 404, token details: 
{"subdomain":"cross-prd-conecta-u8rodjdd",
 "serviceInstanceId":"84aa3622-cf06-474d-aee6-0171ddf58acc",
 "clientId":"sb-clone84aa3622cf06474daee60171ddf58acc!b60514|destination-xsappname!b62",
 "expiration":1678174796,"roleCollections":[]}<br>

(the points are to cover the url for confidentiality issues)

Honestly we are very lost, we don't know why it may be failing, so I turn to you for any help or suggestion that could help us solve this problem.

We already reviewed everything that occurred to us, between the destination, the server deployment, the roles and profiles in the users.

We appreciate each and every one of your responses.

Greetings.
Edson.