Crystal Reports 2011 Crashing with no error report

[former_member1135403]

Hello,

I am currently on OS Windows 11 Pro with a 64-bit processing system and 64-bit microsoft suites. Whenever I try to modify a data field that was connected from excel the entire program crashes with no error report. In event viewer I can find the error message which states:

Faulting application name: crw32.exe, version: 11.0.0.1282, time stamp: 0x422d5c77

Faulting module name: MFC71U.DLL, version: 7.10.3077.0, time stamp: 0x3e77fc29

Exception code: 0xc0000005

Fault offset: 0x00034a6c

Faulting process id: 0x924

Faulting application start time: 0x01d94b8925ea2520

Faulting application path: C:\Program Files (x86)\Business Objects\Crystal Reports 11\crw32.exe

Faulting module path: C:\WINDOWS\system32\MFC71U.DLL

Report Id: 9eedc771-42b3-4996-9f1d-f1568821531f

Faulting package full name:

Faulting package-relative application ID:

I have tried restarting the PC as well as tried to uninstall and reinstall the program. No change.

Any suggestions?

[AlexGourdet]

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[DonWilliams]

Hi Lauren

CR 2011 is not supported on Windows 11, could be part of the problem. Lots of Windows updates that CR 2011 is not aware of.

FYI - I believe MFC71U.DLL still requires VC 2005 C++ runtime and not installed on Windows 11, that version is end of life.

As Dell suggested to get Windows 11 support upgrade to CR 2020.

Don

[former_member1135403]

Hi Don,

Thank you for your response! We had actually started with CR 2020 but had so many issues with 100s of reports in excel so that is why we ended up switching to 2011. Looks like I will have to figure out the DSN workaround or look at a different type of reporting software.

Thank you,

-Lauren

[DellSC]

Crystal 2011 is 32-bit software. You need to have the 32-bit Excel drivers installed in order to open Excel files in this version of Crystal. I suspect that you have the 64-bit version of MS Office installed You have two options:

1. Upgrade to Crystal 2020, which is 64-bit.

2. See SAP KB Article 2574647, which discusses this situation and includes links for information about how to install the 64-bit and 32-bit Excel drivers side-by-side - It's not a straight-forward install.

-Dell

[former_member1135403]

Hi Dell,

Thank you- I was wondering about the drivers. I did go through and switch to all 32-bit drivers and unfortunately I am still having the same issue. Any other ideas?

Thank you!

-Lauren