I am trying to get SAP Business One 10.0 FP2208 up. After server & client installation and when I try to login to SAP Business One (via both ip address & server name), I failed to login as I get the system message "Failed to get access token, contact your administrator". Kindly assist. It's urgent.
It has started happening on my developer machine too, where both the client and server is installed locally. IP addresses are never used, only the machine name. If I try to access the SLD through https://machinename:40000, it will redirect me to port 40020 where I can log in just fine, so auth and SLD is working as expected.
It used to work just fine, but after I returned after a small hiatus it has spontaneously stopped working.
In a
Web browser, access the SAP Business One authentication
service by navigating to the following URL: https://<Server
Address>:40020/auth/admin/master/console/#/realms/sapb1/users
Log
into the SAP Business One authentication service with the user account
created in step 1.
In
the left menu, choose Users.
In
the right panel, choose Lookup tab.
Choose View all users.
In
the user list, delete all users except B1SiteUser.
In the client machine, the host file found under Windows>system32>Drivers>etc . Add your server IP and the full server name (see system under control panel of your server for full name)
We are also facing the same problem with the server name based configuration, reconfiguration with replacing the server name by IP address does not resolved our problem.
There are new users being automatically created by SAP in MS SQL Server Logins. Kindly also make sure they are not locked. For my case, it is locked and I have to manually unlock it. sql-server-users.png
Hallo chongyanyan, thank you for reply, but this is not our issue.
Login to DB by client installed on server is successfull under the same account, that tries to login from client on customer workstation. The new SQL accounts based on the DB registration in SLD are not locked.
Also tried login with several SAP accounts in multiple DB's. IMHO there is infrastructure problem. Also verified port exposing, and over all a new firewal rules has been created to open all necessary ports for SBO.
I managed to resolve this issue myself. What I did was, I uninstall all SAP Business One related components (servers, clients) completely, then I reinstalled the server components, using server name, and follow with the installation for the client. Remember not to add the server's ip address into the SLD (DB Instances and Components tab), else it will result into the error I faced earlier. Just proceed to login with server's name.
This issue can be related to the fact that the Port 40020 should be exposed to the internet, for the Authentication Service in the System Landscape Directory.The service is one part of the SLD.
The admin guide has the full list of ports that need to be exposed.
I did come across this when I check the Administrator's Guideline, but not too sure what this means and how to configure it. Does it means, I configures the list of ports to be made available in the Windows Defender Firewall? But based on note 3297866, it needs to be configured in SLD and I am not too sure what I should do. Appreciate if you could enlighten me. Thank you.
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