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Feb 02, 2023 at 08:25 AM

Mouse Click failing in unattended mode due to changing screen resolution

179 Views Last edit Feb 02, 2023 at 08:26 AM 2 rev

Working with a client to build a bot for CRM application web technology .

After deploying the bot is production we are facing issue with all bots in unattended mode with mouse click.

To investigate the issue we added a screenshot activity just before mouse click and found that windows screen resolution is changing when running in unattended mode. Due to this bot is clicking somewhere else on the screen.

Normal clicks are not working hence hence are mouse click

However, when agent is logged in to the VM the bot run’s fine (attended mode).

Is there activity to change the screen resolution at runtime ? What should be the solution this issue ?