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Feb 02, 2023 at 09:22 AM

#COE#AD01​ RPA can't unlock

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Hello,

we face an issue when using our RPA process, we setup a VM with the agent installation following all config steps as recommended by SAP (agent config, policy registry). But once we start our process we get the below error message:

"Status": "Automation failed due to an error: Timeout waiting for: Can't unlock"

It is working fine if I stay connected on the VM, but once I close it (the agent keeps running on the VM) we get this error.

I checked already SAP note 3208410 but it does not solve our issue

Any idea?

Many thanks in advance

Best regards

Nicole