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Jan 27, 2023 at 09:30 AM

How to receive system notifications from SAP via Email?

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Hello experts,

We would like other users (besides the system owner) to receive the emails sent by SAP regarding unscheduled maintenance or malfunctions. For this purpose we have made the following settings in SAC. The OSS 2869645 - How do you receive system notifications in SAP Analytics Cloud (SAC)? explains this.

Unfortunately, only the user 'System Owner' still receives mails from SAP and the other users do not. What needs to be done so that the other users receive the mails from SAP?

Note: All necessary fields (such as email address) are filled correctly.

Many THANKS and best regards

Joachim K.

Users do not get Emails like this - only system owner gets Emails from SAP

sac-mail-notification.png

users are selected in yellow marked area (in SAC Admin area - notifications)

sac-admin-user-notifications.png

Users have correct roles and correct email adresses

sac-user-dev.png

in users profie 'system notifications' are marked

sac-user-profil.png