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6 days ago

SAP Emarsys Account Engagement - Separate Account needed for Setup?

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Hi Experts,

it would be great if anyone could clarify if I understood the Onboarding Guide for SAP Emarsys Account Engagement correctly.

Is it mandatory to purchase a separate Emarsys Account to activate Account Engagement?

We already have an Emarsys Account which is integrated with Commerce Cloud. Is it possible to use that one and "enhance" it with Account Engagement features/configuration or do we really need another one?

Will Young, maybe you know the answer to that question?

Kind Regards

Tobias