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Jan 23, 2023 at 08:58 PM

Customer Alternate Payer Set Up

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Hello-

Customer Payer A's invoices are sometimes paid by Customer Payer B. We still want to invoice Customer Payer A, but when the check remittance is sent in via our lockbox with Customer Payer B's bank account number, we want it to pay Customer Payer A when applicable.

Here is what we have done in Customer A's Business Partner:

Business Partner for Customer Payer A has Alternate Payer B's number populated in Customer General Data Tab

Alt Payer (Account Number) Box checked

Customer Payer B has the payment routing and back account data on the Payment Transactions Tab. Customer A does not.

When payment is sent- it comes in with Customer B's bank account data on it but pays Customer A invoices. It always posts to B.

Does anyone know what we have wrong??

Thanks in advance for any guidance!

Denise