Hi!
I cannot find instructions how to proceed in the folowing scenario:
-> Customer placed a Sales Order by our company
-> We issued A/R Down Payment Request
-> He then fully paid the amount
-> We issued A/R Down Payment Invoice (as required by our law, to recognize the VAT tax at the moment of incoming payment)
-> After executing the Sales Order, the final A/R Invoice was for an amount less than the Down Payment, thus only the final amount was drawn from A/R Down Payment Invoice to settle the A/R Invoice
-> We now need to return the overpaid amount from the Down Payment, but the account balance on the BP is 0 (incomming payment reconciled with A/R Down Payment Invoice)
-> If I create an outgoing payment for this BP, then the account balance won't be 0, and I don't know how to reconcile this, or how to issue a correction invoice to the original A/R Down Payment Invoice, as it is unavailable