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Jan 17, 2023 at 12:11 AM

C4C report - Percentage of ticket

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Hi All,

I am working on a report to display the percentage of tickets resolved with Quick assessment indicator.

I am trying this formula for this: Number of tickets with Quick Assessment indicator ticked/ total tickets * 100. I am trying to write a calculated key figure but unable to see the quick assessment indicator/counter.

Can anyone kindly help me in generating the report needed?