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Jan 11, 2023 at 02:19 PM

Telephone/fax codes not defined for country/area code

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Dear experts,

we are importing Contacts and Accounts from C4C to SAP Marketing Cloud (via SOAP API) and for some Countries the values for Telephone/fax codes seems to be not maintained in SAP Marketing Cloud. Thus the error message is thrown and the corresponding entries are not imported. We have observed this e.g. for Cosovo (XK), and NL Antilles (AN). We have not found an option to maintain the codes ourselves. We have mainly looked into Manage your Solution > Basic Settings > Define Countries/ Regions, and Set Country-Specific Checks, respectively.

Do you have any suggestions on how to fix this issue?

Thank you,

Lucas