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Jan 07, 2023 at 04:43 PM

Release for Delivery App issue when a partial delivery has

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We are testing Release for Delivery app and are finding that if we remove quantity from one order and try to confirm it against another order that has a partial delivery completed it is not confirming a second schedule line for the remaining quantity. For example Order 1234 has 20 confirmed. We change the 20 to 16. Order 5678 has 6 confirmed and delivered out of 10. We change the confirmed quantity to 4, which is the open backorder. All appears fine until we try to release for delivery. We get a message " 6 have been delivered previously. 4 cannot currently be confirmed. We have validated that the order is not on credit hold or any other block and is complete.

Any thought on how to resolve this?

Thanks in advance for any assistance,

Gina