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Jan 08, 2023 at 04:52 PM

How to design a process of goods return

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My process is: Sales Order > Delivery Note > Sales Invoice > Payment

When the customer returns goods:

1) he might return them on different warehouse (from the one the goods were shipped)

2) I might need to send him money back first (with a sales corrective invoice), before the returning item will come to my warehouse.

How to design this process is SAP B1. From my perspective and tests neither point 1 nor 2 are possible in SAP B1. Please help. Thanks