C4C Creating Queries in Employee Support WorkCenter View

[Andrew86]

Within Employee Support, there are out-of-the-box standard queries presented in the drop down selection box i.e.

• My Tickets
• My Team Tickets
• Tickets I Created
• Ticket in my Territories

How can i create these type queries when there are no Relative selections for Field: Team and Field: Processor?

This is so i can have queries which are like

• "My Team Tickets - Ticket Type"
• "My Tickets - Ticket Type"
• "My Tickets - Reported by Me"

[former_member303175]

Dear Customer,

There are fields seen upon using advance Filter icon(you can also add fields via adaptation mode)

- Team, Assigned To(Or Processor), using these fields you can create desired custom query according to business requirement.

BR,

Vani