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Dec 28, 2022 at 08:42 AM

Confirmed Quantity changed/Order quantity in sales units changed

169 Views Last edit Dec 30, 2022 at 08:06 AM 2 rev


When a complaint transaction is released in SAP CRM system, it also generates a return SO in ECC, however for a particular product the quantity in ECC is automatically reduced, this is the case

Complaint Transaction > Quantity in CRM for Product A = 4
Return Sales Order> Quantity in ECC for Product B = 1

The quantity is automatically changed by the user ERP2CRM(basically the system is automatically). Please see the screenshot

Kindly advise what could be the reason for this.