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Dec 22, 2022 at 01:21 PM

Cash drawer opens after every receipt is printed in CCO SAP

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Hello everyone,

We are facing an issue when finishing a sales transaction in CCO.

The cash drawer keeps opening after every type of transaction (Cash, Card and etc), even that we have enable the option in FUNCTIONS>CONFIGURATIONS>HARDWARE> "OPEN CASH DRAWER ONLY FOR CASH PAYMENTS".

Currently to make the cash drawer works, we setup in the Windows Printer Driver (EPSON) the peripherical option for open cash drawer when a receipt is print.

It looks like the CCO communicates with the printer driver and then the printer communicates with the cash drawer.

Is there any way to connect the CCO straight to the cash drawer? Imagine a scenario where I don't use paper for my receipts.

Also, is there anyway to use a type of payment as criteria to open or not the cash drawer?

Thank you very much in advance and let me know if you need any further info!

Regards,

Tiago Alencar