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Dec 20, 2022 at 01:09 PM

C4C ticket fields


Dear colleagues,

Please share a document where I can find the elaborate informations in regards to the usage of the ticket fields from C4C (like the ones from Additonal info: contact information, prefered contact channel). Or thr ones used for interaction (reply all, new) email , Portal. Is there any document where all the fields are detailed explained to the business users?

Thank you