Article batch no. not visible when going to do article exchange in a return receipt

Dear Experts ,

Recently we have experienced this matter when going to add new article for a return receipt for exchange purpose . While selecting new article to select with in the batch number selection screen the related batch numbers not been visible to select even though manually searched the batch number . Here is the screen shot below for your kind reference .

So kindly advise what could be the issue in here .

Thanks and Best Regards,

Tharindu Wijesinghe .