Var itsm for customer

[SAPSupport]

Hello

How to make customer report issue to VAR partner first, then forward to SAP,if VAR could not solve the issue.

How to configure forwarding Very high incident automatically out of working hours.

Best regards

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[SAPSupport · Accepted solution]

Hello

For Question one, please check Note#1285423-Go-live with Solution Manager for VAR

For Question two, please check KBA#2289561 - What is Out of Office hours functionality for VAR scenario

Best regards