We have a campaign setup running for contacts that have submitted a specific form (and other criteria).It is no trigger-based campaigns but just 4 campaigns each running every hour so that the campaign logic is executed each 15 minutes. Each campaign creates a lead in C4C.
Currently, we assume that the campaign is also executed for contacts that have still a merge flag. Is it right that contacts with a merge flag are not excluded in segmentation?
The problem is that a contact was maybe already created as a lead in C4C so we do not want to send it again. However, dependent on the input it may be that a contact is flagged for merge so the actual merge does not happen directly but just when the merge report is running again (each 15 minutes).
Example of a contact that already exists in the system:
Our segmentation would exclude contacts with a lead interaction or C4C BP ID but since an already existing contact was not directly merged, it maybe is not excluded with the next campaign execution.
So if the segmentation does not exclude contacts mapped for merge, I would see few options to handle the problem:
I would prefer option 1 or 2. What do you think?
Best
Christian