Dear Team,
Please suggest a possible way to control the high volume of data that is currently present in the ticket (C4C).
There are nearly 1 crore tickets are present in the system. As a consequence of this, it can impact system load and performance.
As a solution, we have worked out ticket archiving functionality, but in this case, after a certain period of time, it's getting deleted from the system. We don't want to remove the data from the system after 5 to 7 years at all. (We want to keep the entire set of older data somewhere)
Kindly suggest any other way to reduce the high volume of tickets without losing the data.
Thank You.