on 05-23-2006 12:49 PM
Hello,
We need to integrate SAp solution Manager 3.2 with third party Help Desk software Like REMEDY ....
So that messages updated in Remedy are updated with Solution manager and vice versa.
Can we have some soltuion on that ?
Deepti
As far as i know the 4.0 version is able to solve this problem based on soap and xml messages. I'm not sure if the 3.2 version with a certain patch level is al ready capbel of doing this.
Cheers
Lando
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello,
If you are using SolMan 3.2 you can only export messages from Service Desk via Business Connector, not import. There is a report for that: RNOTIFSENDBC. Take a look at SAP Note 529754.
Regards,
Raquel Cunha.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Deepti,
You can find a few Useful documents from this place aswell.
https://websmp201.sap-ag.de/~sapidb/011000358700006819322005E
This is placed in the RKT road map of a CCC consultant in Solution manager 4.0 Road map. Let me know if you require any further information in this regard.
Rgds,
Raghu
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
82 | |
10 | |
10 | |
9 | |
6 | |
6 | |
5 | |
5 | |
4 | |
3 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.