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Nov 20, 2022 at 01:50 PM

LMS - Cannot upload a SCORM

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Hi All,

Our clients are facing issues in uploading 1 specific SCORM. They have uploaded all the other SCORM that the training owner has shared and there was no issue, except for one. Getting the error as "Status:Failed" in the background job email notification.


The training owner has already contacted the support for the system they use to create the Elearnings. The provider tested the upload to another SF instance, and it worked. So, the issue seems to be with ours. We have tried in Production and then also tested in Preview, and it fails as well.


Can anyone please help on this issue. Our clients have created a program that is ready to be launched to all users in US, but this issue is now blocking the launch.


Please help and suggest what can be done and checked.