Skip to Content
0
Nov 18, 2022 at 08:43 AM

How to make work item active again if deadline is reached in Workflow ?

97 Views

Hello Experts,

I have multi-level approver workflow. If the first approver will not approve the task within 2 days then it will be moved to another approver once the deadline is reached. I have used the modelled outcome and used the header event as "Re-evaluate rules of active agent". The work item gets disappeared from first approver and is forwarded to another approver.
Issue over here is : once the deadline is reached , the first approver gets reminder that deadline is reached and please take the action but once the modelled node is active and the agent is re-evaluated then deadline monitoring for the same work item does not get triggered and I am not able to send reminders again to the next approver once the agent is changed.

Does anybody have solution for the same ?

Regards,

Kashish Rajpal