Error message KO 104 Order does not exist

[SAPSupport]

System doesn't create the internal order when the service document is released.

Document flow is correctly updated but the internal order number wasn't generated

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[SAPSupport · Accepted solution]

Dear customer

you added entries in the customizing option "Define Custom Handler Classes for Forward Data Exchange". Now you have the corresponding entries for the standard documents , e.g. SRVO and your ZRVO. This means that object BUS200116 (Service Orders) will execute twice standard classes like CL_CRMS4_PROC_SRVORDER_FWD and try to generate twice the internal order.

KBA 3273411 - Message KO 104 Order does not exist in Service documents

Delete the entries added for your own documents.

Best regards

Silvia Ventura