Download Manager and Universal ID: S-User Logon or Password Reset No Longer Possible?

[Matt_Fraser]

Like many people, I finally gave in and activated Universal ID because of the messages indicating this would become mandatory. I never did it before because I only have the one S-user account, so it was never a problem.

Now it's a problem.

Specifically, Download Manager is still not compatible with UID, but if I try to logon with my S-user, it fails, and inevitably (after just one attempt) I get an email indicating that password logon has been locked out for an hour due to 5 attempts.

I understand that the workaround for this is to reset the password specific to the S-user (because it's apparently not the same as the UID password), but once UID is active, there doesn't seem to be a way to reset the password specific to the S-user.

I'd deactivate Universal ID in a heartbeat if I could 1) be sure it wouldn't also deactivate my S-user, and 2) wasn't now going to be mandatory to have active.

I can get around the issue with downloading single items at a time through the web browser, but as a Basis administrator that isn't going to be very realistic next time I do a suite of dozens of support packages. I need to solve this.

So, the question is, how do I reset the password specifically for my S-user? Obviously resetting it for the UID doesn't actually change it for the S-user.

Cheers,
Matt

[Matt_Fraser · Accepted solution]

The current issue is resolved, but it's a workaround at best.

The password reset facility does allow you to change the password for just a single S-user, but the language on the tool when you are doing so is confusing at best, as it implies that you are changing the password for your entire UID. However, you are not; you are only changing that S-user.

Net result, I can now (after about a three-hour wait for global systems to synchronize -- really, shouldn't a password change be a high-priority item to sync quickly?) logon to Download Manager again with the S-user (not email address) and the new password. However, logon to the support launchpad website (with UID e.g. email address) uses the old password (unless, of course, using the certificate-based SAP Passport).

[johnny999]

I am having the same issue with the download manager.

It seems like everything SAP implements new these days is a total mess. That makes you wonder how can you develop a good app when you can't even manage a web site.

I tried and follow note 3085908 and have been waiting on the last 2 hours ... still cannot logon to download manager.

[Matt_Fraser]

Hi Jonathan,

I agree that Universal ID still, after many years, has growing pains. For instance, I used to be able to logon to the SAP Community with my certificate-based logon for my S-user, but that is now, as of this month, no longer possible. I haven't searched exhaustively to figure out if there's a way to use certificates with Universal ID logons the way that I still do for SAP for Me (previously, SAP Support Launchpad), but as of right now it seems to work with password-based logons only. That's a pain when I click the link on Notifications in SAP for Me for something happening in the Community (as I did for your response here).

So what I'm seeing is that Universal ID is not very universal; at least, not yet. And Download Manager continues to be one of the tools requiring a password-based logon that does not talk to Universal ID, so it becomes incumbent upon us all to make sure we're keeping track of that s-user password as well as the UID password, as they are not the same.

Cheers,
Matt

[SebastianSchuck]

Hey Matt,

I'm not sure what password reset facility you refer to but the SAP (UID) Account Manager at https://account.sap.com/ allows you to reset the passwords of all linked accounts and the UID.

To reset a linked account's password click at the linked account in the accounts list and use the reset account password functionality at the account detail page.

How long the password reset takes to propagate to the Download Manager I do not know. But it should not take 3 hours.

Cheers,
Sebastian