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Nov 12, 2022 at 02:53 AM

SAP S4 Hana Service - Service Orders under warranty


Hi All,

How are warranty treated under S4 service module? What is the SAP best practice or recommended approach to handle warranty work.

1. How to ensure system determines that the equipment is under warranty during service request/order processing?

2. Once identified, then what is the best way to track the warranty work to ensure that warranty lines are posted to the right G/L or to the right profit center in controlling? Does Accounting Indicator help in determining the warranty lines and can be tracked to ensure right info is followed to controlling or should we create separate service order type to track warranty work?

Silvia Ventura