SAP S4 Hana Service - Service Orders under warranty

[former_member806892]

Hi All,

How are warranty treated under S4 service module? What is the SAP best practice or recommended approach to handle warranty work.

1. How to ensure system determines that the equipment is under warranty during service request/order processing?

2. Once identified, then what is the best way to track the warranty work to ensure that warranty lines are posted to the right G/L or to the right profit center in controlling? Does Accounting Indicator help in determining the warranty lines and can be tracked to ensure right info is followed to controlling or should we create separate service order type to track warranty work?

silvia.ventura

[Silvia_Ventura]

Hello!

I'm really sorry about that answer from my colleagues. I new that 2022 version provided the transfer for the account indicator

CL_SD_BIL_EBDR_FACADE_EXT- method_MAP_EBDR_REQUEST_EXT2INT

ls_ebdr_internal-bemot = <ls_ebdr_request>-accountingindicator.

Development team was checking if this feature (and some more issues) could be downported to lower versions. It seems that is not possible.

I don't know any workaround. Accounting indicator is used to define discounts and the discounts are passed to the sales orders..Maybe that could be the way to get your requerement.

Best regards

Silvia

[Silvia_Ventura]

Hello Sankalp Saxena

you don't have any update but the incident is being checked by our colleagues in development support (SD). That is the feedback that I can provide you. I don't know more details

Best regards

Silvia

[former_member806892]

Hi silvia.ventura,

I got a response from SAP DEV team that AI copy from confirmation to Invoice has not been provisioned for in older release. This is really strange and seems to be a gap.

Accounting indicators enables differentiation between billable and non-billable work for pricing and controlling especially for warranty work. If Accounting Indicator is not copied over from Confirmation to Billing documents, then how will finance team know that the work performed is under warranty or not?

There should be a workaround otherwise what is the recommended approach for older releases?

865103 / 2022- AI not copied over to BDR/Invoice

[Silvia_Ventura]

Good morning

yes, we're checking internally your two issues.

We'll answer as soon as possible.

Best regards

Silvia

[former_member806892]

Hi silvia.ventura,

We got the reply on ticket 871120 / 2022- AI not available for Sales Item and its working fine now.

However, there is no reply/update on the below ticket. Not sure if this is in your queue:

865103 / 2022- AI not copied over to BDR/Invoice (I can see your comments in the ticket)

Thanks

[Silvia_Ventura]

Hello san_0512,

last week I was working in an incident "BEMOT not determined from accounting indicator in Service during revenue account determination" and I guessed that was yours. Wasn't it? Because it's currently being analyzed by development support.

Best regards

Silvia

[former_member806892]

Hi silvia.ventura,

Looking at the description of the incident you shared, I don't think I have raised it. But there were few incidents raised by my team for Accounting Indicator as empty in T-code KOB1(840925 / 2022) and in CO-PA (841051 / 2022) and few more.

Moreover, I have created 2 incidents yesterday

1. 865103 / 2022- AI not copied over to BDR/Invoice (I can see your comments in the ticket)

2. 871120 / 2022- AI not available for Sales Item

Let me know if you need more info or you would like to propose SAP notes to be implemented.

Thanks

[Silvia_Ventura]

Hi san_0512

I think that you already reported this issue in a ticket, right ? I processed the same question in a ticket some days ago...so I guessed that it was yours.

I'd expect that system will pass the accounting indicator to BDR and finally to the invoice. However, I could check that Accounting indicator wasn't copy to SD and I forwarded the incident.

br, Silvia

san_0512

[former_member806892]

Hi silvia.ventura,

Thanks for your reply. I am not sure If I have created any similar ticket but could be any of my team member. I could see there was one incident created (841033/2022) but it is tagged as consulting issue, maybe it was grouped with another issue.

But to me AI not getting copied over to SD is a technical bug and there should be some note to resolve this issue. I will again raise this as standalone incident with SAP as we are not able to proceed further due to this missing AI value. Would you be able to provide any solution or note that could be implemented to resolve this issue?

Moreover, I can see that for Sales Item Category in the Service Order, there is no field as "Accounting Indicator", not sure if this is a bug or an issue? If there is no AI in Sales Item, and SAP recommendation is to use AI for warranty work then how can we track warranty work where spare part Item needs to be shipped to customer (sales item).

(Have raised this question in another thread too but no response)

Could you please provide your inputs on this?

Thanks in advance.

[former_member806892]

Hi silvia.ventura,

Appreciate if you could provide your inputs on what is the SAP recommended way to handle warranty in service order (question 2).

Thanks in advance.

[Neeraj_Jain]

Hello Sankalp Saxena,

Please refer below SAP Blog to understand the functionality.

https://blogs.sap.com/2020/03/05/warranty-determination-in-sap-s-4hana-service-orders/

If satisfied please accept the answer.

Regards,

Neeraj Jain

[former_member806892]

Thanksneeraj.jain16 for providing the info. This blog definitely helps providing info about warranty determination in service order.

Do you have any insights into question no 2? Once identified what is the best way to handle and track warranty scenario?