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Head Office and Branch Office issue

Feb 23, 2017 at 09:53 AM

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Hi All,

We are facing some strange issue in one of our clients.

In AR - Using Head office and Branch Office scenario, receipt is made to Head office and this receipt clears the line item in Branch accounts (Branch Customer code / account number) also.

The question is my client wants the receipt to be made to Individual Branch accounts and not to Head office Customer account as like normal scenario.

We have removed the HO field mapping (in FD02) in branch accounts but still all the documents are posting to Head office account only.( In Production system )

We have replicated the above scenario (removed HO mapping in branch customer account) in test system which is working fine but not working in Production system

Your early inputs would be very helpful to us to fix this issue at the earliest.

Thanks & Regards,

Lakshmi S

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3 Answers

Lakshmi Kumari Sama Feb 24, 2017 at 03:41 PM
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Hi Team,

It is pretty urgent to resolve this issue. Your little inputs would be very helpful to us.

Thanks & Regards,

Lakshmi S

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Mukthar Ali Ahamed N Feb 25, 2017 at 05:44 AM
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Hi,

Remove the check decentralized processing from the master data.

Regards,

Mukthar

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Hi Mukthar,

Thank you so much for your reply.

This feature is meant for normally automatic payment transactions and dunning notices are created for head office.By opting this feature it doesn't change the payment processing from HO to branch and we can select this indicator only if this account is a head office account only to send notices.

Best Regards,

Lakshmi S

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Lakshmi Kumari Sama Mar 28, 2017 at 09:57 AM
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Hi Team,

Thank you so much for your response.

I have simulated the same in C1P system and which is working fine as well but unfortunately the concern business user opted head office account in both posting keys wrongly which causes this issue.

At last we have educated the concern business user to post the correct entry in C1P system which resolves this issue.

Best Regards,

Lakshmi S

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