SAP S4 Hana Service - SAP note 3143501

[former_member806892]

Hi,

We implemented SAP note 3143501 - Empty service-related characteristics in profitability segment during internal order creation, be we are getting an error in billing and postings that the service document doesn't exist. Is there anything additional to be done so those service-related characteristics are not empty, but no error?

silvia.ventura

[Silvia_Ventura · Accepted solution]

Hi Sankalp

create an incident. The message FCO_SRVDOC 004 is quite known but it's managed by CO-PA. Maybe they can provide some kind of Pilot note or workaround.

Best regards

Silvia Ventura

[former_member806892 · Accepted solution]

Hi silvia.ventura,

Thanks. We have created an incident 841015/2022 with SAP but seems issue not resolved.

[sambtr]

Hi Silvia,

We are facing similar issue but with a different message number during thr confirmation of PM Order ( Type PMSV) generated from Service Order:

E FCO_SRVDOC 009

Service Document Item with Object Number &SV8000000109000010& does not exist

The error message is prompting when we are trying to confirm via IW41 transaction.

Could you please help use out?

regards

Sambit

[Silvia_Ventura]

Hi Sambit

this feature is quite new. I'd recommend to create an incident.

Best regards

Silvia VEntura

[Silvia_Ventura]

Hi san_0512

could you please send us the screen shot of the follow up error ? Are the invoices created after applying the note ?Best regardsSilvia

[former_member806892]

Hi silvia.ventura

Yes, invoices got created but we got this error "'Service Document Item ZSVO/3000000190/000000 does not exist'." when we tried posting the invoice to accounting. Thereafter, we reverted the note and there was no error and accounting doc was posted.

ZSVO is the BDR we created.

Seems an issue with this note or some other setting is missing.