SAP WorkZone messages reaching SAP CAI but with several fallback

406 Views Last edit Oct 12, 2022 at 11:28 AM 2 rev

Hello Great team,

I follow the instructions to integrate the CAI with the work zone and it's working fine sometimes not responding, however.

when I right anything in the chatbot in the work zone it replays the right thing and then keeps the fullback response several times like the following :

Hello

Hello There :)

I trigger the fallback skill because I don't understand or I don't know what I'm supposed to do...