Service Now Integration with Redwood BPA/RunMyJobs

[Gabie]

Hello Experts,

Need steps/Script on how to integrate the Redwood BPA with Service Now tool so that If any job fails it can create the incident automatically. Do we have any API for that.

Appreciate your help here.

Thanks in Advance!

[gmblom · Accepted solution]

Hello,

Have a look at the recording here: https://www.gotostage.com/channel/87695b7551fa4d478f5adbcfcd61fabd/recording/ac4ed76d76ac4f0b9b5839d... at minute 30:00

Regards Gerben

[Gabie · Accepted solution]

Thanks Gerben, this is really helpful

[Gabie]

Hello Experts,

I am able to access the WSDL from Redwood BPA however we are not able to parse data to the WSDL as its giving the below Error log while testing the functionality. Kindly check and suggest.

Error log:

Caused by: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.

[Gabie]

Hello Gerben,

We are not able to connect to the Web Service DL due to below Error log using import web service utility with SOAP protocol from Redwood BPA 9.1.5.x. Kindly check and assist here as to why we are getting the Error log while accessing the WSDL. Also note the certificate for the same is already installed on our Redwood Server.

Errorlog:

java.lang.RuntimeException: JCS-110001: An error occurred when creating the SOAP request/response. Reason: A WSDL translation error occurs

Caused by: javax.wsdl.WSDLException: WSDLException: faultCode=OTHER_ERROR: Unable to resolve imported document at 'WSDL'.: org.w3c.

Peer sent alert: Alert Fatal: handshake failure

Thanks

Gabie