on 02-23-2017 6:34 AM
Hi Ravi,
You have 2 options to achieve the same.
1) Provide a business role wide saved search which will be displayed in My Saved searches and is not editable because it comes from the role itself
2) Modify the widget
I will let you know how to proceed with option 2 and if you require details on option 1, then we can take it later.
Go to SPRO --> SAP Ref IMG --> SAP Solution Manager --> Capabilities(Optional) --> IT Service Management --> General Settings --> Define my Messages Widget
Double click on Define Widget and again double click "MyIncidentsReportedByMeSOLMANREQU"
make sure Reporter Field is set to visible
Double click on "Assign Reporter Filter"
Click on New Entries
Select "REPORTEDBYMYORG"
and Save.
You should now be able to display the messages raised by organization by select dropdown. You have to ensure your org management is completely setup to see the correct data.
Please do let me know if you require further information.
Regards
Aditya Khorana
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Hi Aditya,
Thanks for your solution I have tried the scenario but after that I was getting an error saying that "
then I implemented following note 2416531 it worked. appreciate your help. also I would like to know if there is any option to restrict edit authorization they should have only display authorization.
however I would like to see option one as well please do the needful. waiting for your reply.
Hi Aditya, Hi Aditya, after configuration I am getting all team member messages as per BP relation ship maintained. but my messages are not visible. in the configuration widgets I have 3 options 1. all, 2. my messages, 3.
EPORTEDBYMYORG.
if I select all, I don't see any messages
I select my messages I can see only my messages
If I select reportedbymyoorg, I can see only team tickets but not mine ( please note: a BP relation has been maintained to maintain relation)
please suggest..
Hi Aditya,
Could you please help me on this issue.
can see all team member messages since I have BP relationship maintained but my messages are not seen.
In the configuration widgets I have 3 options
1. all,
2. my messages,
3.EPORTEDBYMYORG.
If I select option1( all) I don't see any messages
If select option 2. (my messages) I can see only my messages
If I select 3. reportedbymyorg, I can see all my BP relationship members tickets but not mine ( please note: a BP relation has been maintained to maintain relation as per sap note)
My requirement is to see all my BP relationship members messages including my messages.
please help.. I am stuck inbetween...
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Hi Ravi,
Apologies for delayed response. Please see standard SAP note for the error you are facing.
2416531 - "Display all messages of your organization/company is not activated in customizing" error in CRM WEB UI widget
Regards
Aditya Khorana
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HiAditya,
Thank you for your valuable update. I have configured it and the issue I am facing is...
I can see all team member messages since I have BP relationship maintained but my messages are not seen.
In the configuration widgets I have 3 options
1. all,
2. my messages,
3.EPORTEDBYMYORG.
If I select option1( all) I don't see any messages
If select option 2. (my messages) I can see only my messages
If I select 3. reportedbymyorg, I can see all my BP relationship members tickets but not mine ( please note: a BP relation has been maintained to maintain relation as per sap note)
My requirement is to see all my BP relationship members messages including my messages.
please help.. I am stuck inbetween...
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Make sure that:
There must not be more than one partnerfunction with PFT = 16 for one partner scheme.
Follow the instructions Aditya Khorana mentioned.
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Hi please help we are still unable to provide my team message search option in solution manager.
kindly provide me steps to perform.
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Thank you Prakhar,
I will work on the solution and let you know.
Appreciate your response
Ravi
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Hi Ravi,
It is possible and you can configure that....in the customizing view click the edit mode and search for widget Reported by my organization(https://launchpad.support.sap.com/#/notes/1256661)
please note you need to setup organization model etc as per below documentation
hope this resolves
Thanks
Prakhar
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