What is MIME header while enabling BCC channel in C4C

[former_member823666]

Hello,

We are enabling handling of BCC channels in the Ticket Configuration of Administrator->Serve And Social.

Once we select the toggle, a text box "MIME Header" appears as below. What should we provide here?

After this step, the emails end up in Un-associated emails. Is that the expected behavior?

thanks

[Juliuspereira]

Hi Mahesh,

These might help.

https://userapps.support.sap.com/sap/support/knowledge/en/2963754

https://blogs.sap.com/2019/08/10/handling-of-multiple-channel-e-mail-addresses-in-the-to-or-cc-field...