A connector exists between CDP and Qualtrics:
As CDP is meant to be the "orchestrator" of CX, I would have expected that it would be able to send a trigger to Qualtrics to make it send out a survey. (Example use case: after a customer has received a visit from our Sales Reps, they should receive a survey to rate their experience with that visit, except if they didn't give consent to be contacted).
However, in the CDP-Qualtrics connector, I only see outbound actions "create contact in specified mailing list".
Just adding a contact to a List in Qualtrics, does not make it send a survey.
Even with a survey distribution automation in Qualtrics, you cannot set it up so that it will only distribute a survey to any new people on that list, and not ALL the people on a list.
Is it possible to make CDP orchestrate this scenario? Or should the Sales system directly integrate with Qualtrics to trigger the survey after a Visit happened (which makes it harder to take into account any info from other datasources such as the consent)?