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Sep 14 at 05:12 PM

Rewards and Recognition Decline Submission Notification

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Backgroud: In our rewards and Recognition configuration we have included a custoim workflow for a Spot Award recognition submission to be approved by the Manager and notify (cc) HR. When a Manager clicks the approve button a custom email is sent via the workflow. When a Manager clicks the "decline" button the standard SAP workflow template email is sent.

We want to have a custom email sent when a Manager "declines" a submission, is this possible? If yes how?