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Failed Delivery Notifications not forwarded to SAP from Microsoft messaging

Feb 23, 2017 at 01:56 AM

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Former Member

Hello All,

we use SAP CRM ERMS to communicate with our customers and the issue we are facing is when a user Send's out an Email from Agent Inbox and if that Email has wrong Recipients Email address or if the Recipient Mailbox is full then our messaging server receives Failed delivery notification however it is failing to forward the same Email to SAP.

to explain it further an NDR is sent to our Geneic mailbox(outlook application) from Exchange once EMail fails to deliver but then from there Microsoft has no feature to copy that NDR and forward it to SAP.

Perhaps you might have seen similar issue before, appreciate if you can help me with some suggestions on how to pull that NDR information to SAP.

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