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Open text_User unable to approve the Invoice

Hi Experts,

I have 3 non-PO invoices being sent for approval to a user but he is not able to approve it. He gets the error: -

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In the "Original Approver's Name" it shows same user's name.

I have checked the COA details and other assignments for the user and everything looks good.

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User is also mapped properly as the Approver for documents validated by user 1 correctly.

Can anyone please help as to how this can be resolved?

Thanks,

Anjani

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capture1.jpg (22.1 kB)
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2 Answers

  • Best Answer
    Apr 03, 2017 at 07:45 PM

    Hi Vikram,

    Thank you for responding to my question.

    I was able to fix this - The reason being, the user had a duplicate ID in COA table. When i deleted the unwanted ID, it was fixed.

    Thanks,

    Anjani

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    Former Member
    Mar 08, 2017 at 10:29 AM

    Hi Anjani,

    Kindly confirm whether the entry is available in User Details Tab of COA too. Also, the entry should not be marked as deleted.

    And is the user Coder/Requester or Approver? Are you using Limit based Approval or Simple Approval? Which version of VIM are you using?

    Thanks and Regards,

    Vikram

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