F110 - Workflow - Agent determination on basis of the field RBETR

[SAPSupport]

When I use RBETR / Amount field only one package is created for all intervals and not according to the customizing in F110WFR as expected.

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[SAPSupport · Accepted solution]

The agent determination on basis of the field RBETR is also dependent on the sign of the amount.
If in your case the payment is an outgoing payment, then payment amount is negative, so the payment cannot be assigned to any of the defined packages and consequently goes to package number 999999999 and to all agent’s inboxes.
You may adjust/recheck the agent determination settings in transaction F110WFR such that also negative amounts are considered.

[monika_panda]

Exceptions are taken into account with the amount of the open item (without deductions).
You maintained the rules and defined intervals for the total amount.

The customizing is related to the 'Total Amount' and it is also explain in the F1-help for the parameter 'Conditions for the Rules':

• • Conditions for the Rules
    You can enter up to two conditions for each rule. Select the field for the condition and enter a single value, an interval, or a template.
    If a rule applies to the business partner, the system assigns all payments and exceptions of this business partner to the agents defined. If the content of the selected rule field is not unique for a business partner (for example, currency, payment method, payment method supplement), the rule applies if at least one payment fulfills the condition. For the total amount, the rule applies if the total of all selected items (payments and exceptions) of the business partner in the sending company code fulfill the rule condition.