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Genesys Gplus Adapter for SAP

We would like to implement Genesys Gplus Adapter for SAP. Could you please give me an advice which Adapter is suitable for SAP IC-U? And some advantages and disadvantages would be fine.

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 05, 2006 at 09:27 PM

    Assuming the IC-U you are referring to stands for Interaction Center-Utility, your options are as follows:

    1. a Genesys Adapter based upon IC's Integrated Communication Interface (ICI) exists. This Adapter supports Universal Queue for Inbound Voice as well as Genesys Email.

    2. a less recent Genesys adapter also exists based upon SAPphone, this one is limited to inbound voice only.

    Hope this helps.

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    • Former Member

      Hello ,

      we have installed gplus adapter for sap-erp integration. Can some one please let me know how to configure a connection between sap application server and an Adapter.

      We got stuck in creating a SAPphone server on sap. In transaction SM59 while creating a new TCP/ip connection RFC destination, we need to set the RFC destination name and program id .

      what should be the value for program id? Do we need to code a RFC for this ? cos be gave the program id as SPS.PROG as mentioned in the gplus deployment guide, but the connection test failed.

      Can someone please help me in fixing this.

      Just one more, how to obtain SAP RFC SDK binary files? Shd these binary files need to be placed in the gplus working directory? Does the tcp/IP connection failed due to missing binary files?

      Thanks in Advance. please reply me on

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