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yC4C: Skill Management

Hello *,

the maintained skill (registered product & employee) are ignored during scheduling in resource planner.

Isn't it the aim of skill management to assign tickets only to technicians who are well/fitted qualified?

Kind regards

Thomas

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4 Answers

  • Best Answer
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    Former Member
    May 12, 2017 at 12:59 PM

    Hi,

    you might have already noticed, but nevertheless some remarks to your question

    Skills were not functional in the last release, you could only maintain skill demands and skill profile for products and employees.

    With 1705 Release, Skills can now be used für resource planning.

    In the resource planner you see required skills as a new tab in the demand Details section

    For a selected demand in the demand list you have a new Action Propose, which will mark suitable resourcen with an asterisk before the resource Name.

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  • Mar 03, 2017 at 02:18 AM

    Hello Thomas!

    Same problem here in my skill management tests...

    Did you discover anything about this?

    Thanks!

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  • Mar 03, 2017 at 02:26 PM

    Hi Ciro,

    unfortunately not yet.

    Bye

    Thomas

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  • May 04, 2017 at 08:56 AM

    Any ideas?

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